Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Flight Deck Wingman, Flight School Wingman and SkyChaser websites, platforms, products, and services, including the online learning platform known as the Academy.

Flight Deck Wingman Limited (“we”, “us”, “our”) is a company registered in England and Wales (Company No. 14621843).

  • Flight School Wingman is a trading name of Flight Deck Wingman Limited.
  • SkyChaser is also trading name of Flight Deck Wingman Limited. SkyChaser Limited is a dormant company and does not trade.

Any reference to “Flight Deck Wingman”, “Flight School Wingman”, “SkyChaser”, “we”, “us”, or “our” refers to Flight Deck Wingman Limited.

1. Definitions and Interpretation

  • “Content” / “Materials”: Any text, graphics, images, audio, video, software, data compilations, or other forms of information stored digitally, including all Academy content.
  • “Service”: Any online facilities, tools, services, or information made available through the website or other electronic means now or in the future.
  • “Product”: Any electronic facility, tool, service, or information made available through the website or other electronic means.
  • “System”: Any online communications infrastructure provided, including web-based email, newsletters, or email links.
  • “User” / “Users”: Any third party accessing the Website who is not an employee of Flight Deck Wingman acting in the course of employment.
  • “Website”: flightdeckwingman.com, skychaser.com (or other sub-domains) unless expressly excluded.
  • “Academy”: The online learning platform providing digital educational content, interactive quizzes, downloadable documents, and supporting media.

2. Introduction

2.1 These Terms govern your use of our websites, platforms, services, products, and Academy.

2.2 By accessing our services, you agree to comply with all applicable laws and these Terms.

2.3 Before placing an order, please:

Read these Terms carefully, including sections on refunds, cancellations, and licences.
Review our Privacy Policy, which explains how we handle personal data.

3. User Accounts and Access (Academy)

3.1 Access requires a personal account with a unique username and password.

3.2 Keep your login credentials confidential; do not share them.

3.3 You are responsible for all activity on your account, authorised or not.

3.4 We may monitor accounts and suspend or terminate access for misuse, unauthorised sharing, or breach of these Terms.

3.5 When your access starts:

If you buy a course or program that has a time limit (for example, 90 days of access or 12 months of access), your access starts on your Access Start Date.

For all time‑limited offers, your Access Start Date is:

  • The date you complete your purchase and the course is added to your account.

3.6 When your access ends:

If your offer has a time limit, your access will automatically end at the end of the last day of your access period, counted from your Access Start Date.

Example:

  • If you buy on 1 May and get 28 days of access, your access will end 28 days after 1 May.

After your access ends, you will not be able to log in to view the course, lessons, recordings, community spaces or any other materials included in that offer, unless you purchase another offer that gives you continued access.

We do not guarantee lifetime or indefinite access unless we clearly say so on the specific checkout page.

3.7 How long the recipient gets access when you buy as a gift:

Our checkout may allow you to buy an offer “as a gift” for someone else. If you buy an offer as a gift:

  • You are the purchaser, and
  • The person you choose is the recipient, and it is the **recipient** who will get access to the course, not you (unless we clearly say otherwise).

3.8 When the recipient’s access starts:

If a gifted offer has a time limit, the recipient’s access starts on their Recipient Access Start Date.

For gifted, time‑limited offers, the Recipient Access Start Date is:

  • The date the recipient redeems/activates the gift and the course is added to their account on our platform (for example, when they click their gift link and create or log into their account).

3.9 When the recipient’s access ends:

If the gifted offer has a time limit, the recipient’s access will automatically end at the end of the last day of the access period, counted from the Recipient Access Start Date.

After the access ends, the recipient will not be able to log in to view the course, lessons, recordings, community spaces or any other materials included in that offer, unless a new offer is purchased that gives continued access.

3.9 Responsibilities of the gift purchaser:

If you buy an offer as a gift, you are responsible for:

  • Providing the correct contact details for the recipient (for example, their email address); and
  • Making the recipient aware that their access runs from their Recipient Access Start Date (as explained above), not from the date you bought the gift.

We are not responsible if:

  • The recipient does not redeem or use the gift; or
  • The recipient delays redeeming the gift and, as a result, has a shorter practical amount of time to use the course before the access period ends.

3.10 Offer‑specific information takes priority:

If the checkout page or course description for a particular offer clearly states different access lengths (for example, “lifetime access” or “access for 18 months”), that specific information will apply to that offer and will override anything different in this general section.


3.11 Case‑by‑case changes:

In some situations, we may, at our discretion, change a customer’s or recipient’s access start date or access period (for example, to correct an error or to handle a special situation). Any changes we make in one case do not mean we have to make the same changes for everyone else.

4. Licence Grant and Use of Content

4.1 By accessing the Academy or purchasing products/services, you are granted a limited, non-exclusive, non-transferable, revocable licence:

  • For personal, non-commercial use
  • On your personal devices
  • For the duration of your valid access entitlement

4.2 You may not, directly or indirectly:

  • Share, sell, distribute, or transfer Materials
  • Adapt, modify, or create derivative works
  • Circumvent technical protection measures
  • Use automated tools, bots, or scraping technologies
  • Publicly display or publish Materials without prior consent
  • Remove or alter copyright, watermarks, or branding
  • Exploit Materials for competitive purposes

4.3 Any additional instructions, restrictions, or limitations communicated at purchase or access must be followed.

5. Intellectual Property

5.1 All Materials and website content are owned by or licensed to Flight Deck Wingman Limited and protected under UK and international copyright, trademark, and intellectual property laws.

5.2 All rights not expressly granted are reserved.

6. Product Delivery, Booking, and Rescheduling

6.1 All services are subject to availability and acceptance.

6.2 Orders constitute an offer to purchase and are subject to acceptance by Flight Deck Wingman.

6.3 Payment must be received before delivery of products or services, including Academy access.

6.4 Electronic delivery occurs automatically once payment is confirmed. No physical delivery is required.

6.5 For live sessions (listed under the “Coaching” menu):

  • Sessions must be completed within the timeframe specified at booking
  • Rescheduling or cancellations must comply with rules provided at purchase
  • If a client is more than 15 minutes late for the scheduled start time of a booked coaching session and has not notified us in advance by email or WhatsApp, Flight Deck Wingman reserves the right to terminate the session at that time. In such cases, the session will be treated as a no-show and no refund will be payable.

6.6 Cancellation and Rescheduling Policies (subject to discretion):

  • Online coaching sessions: Cancel/reschedule up to 7 calendar days before; otherwise no refund.
  • Airline or Flight School Assessment Preparation courses: Full refund until confirmed (we will email you). After confirmation: >10 days = 50% refund; <10 days = no refund.

7. Refunds

7.1 Refunds are discretionary, except where law provides otherwise.

7.2 Requests must be submitted in writing within 14 days of purchase, unless otherwise stated.

7.3 Non-refundable products include downloadable eBooks and certain training materials.

8. Monitoring and Enforcement

We may monitor use of our Academy and services, including logins, locations, and usage patterns. Suspected breaches may lead to suspension or termination of access without refund.

9. Pricing and Payment

9.1 Prices are displayed on the Website and include UK VAT.

9.2 Payments are processed securely via third-party booking systems.

9.3 Flight Deck Wingman may adjust prices before access begins; you may cancel if prices change prior to delivery.

9.4 Product or service access is subject to availability; bookings may be rescheduled or cancelled according to purchase rules.

10. Disclaimers

10.1 Academy, Website, products, and services are provided “as is” without warranty.

10.2 We do not guarantee Materials will meet expectations, be error-free, or suitable for a particular purpose.

10.3 Nothing in these Terms constitutes professional advice.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, Flight Deck Wingman is not liable for indirect, incidental, or consequential losses arising from use of Materials or services.

11.2 Liability for death or personal injury caused by negligence or fraud cannot be excluded.

11.3 If any term is unenforceable, it will be severed without affecting the remainder.

12. Privacy

Use of the Academy and Website is governed by our Privacy Policy, incorporated by reference.

13. Complaints

Complaints should be directed to Flight Deck Wingman Limited via the contact information on the Website.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.